Terms and Conditions

TrustRails Technologies Private Limited (the “Company”) operates Le’Udhaar as a technology infrastructure platform that enables digital documentation, repayment automation, and mandate facilitation between private individuals and businesses.

The Company

• Is not a Non-Banking Financial Company (NBFC)
• Is not a P2P NBFC
• Is not a bank or financial institution
• Does not lend its own funds
• Does not pool user funds
• Does not guarantee repayment
• Does not underwrite credit risk

All lending decisions are made independently by users. The Company acts solely as a documentation, mandate-facilitation, and repayment-support infrastructure provider.

You must be at least 18 years old, resident in India, and legally competent to contract under the Indian Contract Act, 1872. You agree to provide accurate information during onboarding and to keep it current.

You are responsible for everything done through your account, including protecting your device, credentials and any one-time passwords sent to you. Tell us immediately if you believe your account has been accessed by someone else.

Accounts are personal and non-transferable. You may not use the platform on behalf of another person without disclosing that relationship to us.

1. Borrower initiates loan request.
2. Lender reviews and independently decides whether to fund.
3. If lender agrees, lender transfers funds to platform wallet.
4. Funds remain temporarily held until BOTH:
   • Borrower executes digital agreement via eSign/OTP.
   • Borrower successfully sets up primary auto-debit mandate.
5. Only after successful mandate confirmation are funds released to borrower's bank account, UPI, or designated payout method.

The platform does not guarantee completion of mandate setup or repayment.

A borrower may voluntarily opt to authorise a secondary micro-debit mandate. This mandate may be triggered ONLY IF:

• The primary mandate fails, AND
• At least three (3) documented reminder or calling attempts have been made over a minimum period of three (3) days.

If Le’Legally enforcement is activated, our support team will actively follow up with the borrower to re-establish the mandate. Failure to comply may result in formal legal action.

Micro-debit authorisation is optional and requires explicit consent at the time of mandate setup. It can be reviewed in the app and withdrawn in line with the rules of the sponsoring bank or payment aggregator.

All credit risk, default risk, and recovery risk is borne exclusively by users. The Company does not provide any assurance of repayment or recovery success.

Interest rates, tenure and any other commercial terms are agreed between the users themselves. The Company does not set them, does not recommend them, and is not a party to the loan.

The Company’s reminder and calling support shall:

• Operate within reasonable hours
• Avoid harassment, coercion, or public shaming
• Use professional communication
• Escalate to legal coordination only upon lender request

If you believe a communication made through the platform fell short of this standard, raise it through the grievance channel in clause 13 and we will investigate.

Platform fees, mandate setup charges and any enforcement or documentation charges are shown to you inside the application before you confirm the relevant action. You are not charged anything that was not disclosed at that point.

Fees payable to the Company are for infrastructure and support services. They are separate from any interest or repayment amount agreed between lender and borrower, and they are not refundable once the underlying service has been performed, except where required by law.

Third parties in the flow, including banks and payment aggregators, may levy their own charges under their own terms.

You agree not to use the platform to:

• Misrepresent your identity, income, or the purpose of a transaction
• Document a transaction that did not actually take place
• Launder money or move funds derived from unlawful activity
• Carry on a lending business that requires a licence you do not hold
• Harass, threaten, or publicly shame another user
• Probe, scrape, reverse engineer, or disrupt the platform or its security controls

We may suspend or close an account, and report the matter to the appropriate authority, where we have reasonable grounds to believe this clause has been breached.

The Company shall not be liable for:

• Borrower default
• Mandate failures
• Banking downtime
• Payment aggregator failures
• User misrepresentation
• Interest rate disputes between users

While the Company is not liable for a mandate failure, if Le’Legally enforcement is activated our support team will actively pursue the borrower to re-establish the mandate, failing which formal legal proceedings may be initiated.

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, or consequential loss, and its total liability in connection with the platform is limited to the fees you paid the Company for the transaction giving rise to the claim.

The platform, its software, brand names including TrustRails, Le’Udhaar, Le’Balance and Le’Legally, and all associated content belong to the Company. You get a personal, limited, revocable, non-transferable right to use the application for its intended purpose, and nothing more.

Loan agreements and records generated through the platform remain available to the users who are party to them.

You may stop using the platform at any time. Closing your account does not cancel any active loan, mandate, or obligation you have already entered into with another user, and it does not erase records we are required to retain.

We may suspend or terminate access where required by law, where a bank or payment partner instructs us to, or where we reasonably believe these terms have been breached.

We may update these terms as the product, our partners, or the regulatory position change. Material changes will be notified in the application or by email before they take effect. Continuing to use the platform after that point means you accept the updated terms.

These terms are governed by the laws of India. Courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of them.

Disputes between a lender and a borrower are between those users. The Company may provide the documentation and records it holds, but it is not an arbitrator of the underlying loan.

For any grievance regarding the platform, write to daya@trustrails.in. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

TrustRails Technologies Private Limited
Navi Mumbai, Maharashtra, India